This policy is applicable to our website cola.co.zm. Please read it carefully because it forms a legal agreement between you and us in relation to access and use of our website, together with other terms located in the respective section.
This policy regulates the processing of your Personal Data by us. You are not permitted to use our website (including applications) if you do not accept this policy.
Personal Data is any information that may enable direct or indirect identification of you, e.g. name, surname, address, email, gender, financial data etc. Protecting your Personal Data is one of our mail priorities.
We control and process your Personal Data in accordance with the applicable laws and our policies.
Your personal data is collected when using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, mobile number, email and physical address. The information that is collected is what we will use to contact or identify you.
We reserve the right to pass on your personal data and information to third-parties or other relevant authorities if it is deemed necessary for a legal investigation or is required by law.
The categories of Personal Data collected by us may be as follows;
Data provided by you during the creation of the account. For example: name, surname, email address, address, telephone number, date of birth, gender and ID number.
Website (including applications) activity data. For example: device data, source and destination data, nickname, player ID, account username and password, gaming transactions, online payments data, data provided to customer services (e.g., chats, emails and phone calls).
Data that may be provided by government authorities or authorized third parties for us to deliver our services, fulfill the regulatory obligations and exercise our legal rights.
Data collected via cookies when using the website, including in log-out mode.
Data provided by third parties who have already obtained your permission to share the data with us for certain services e.g. social media or various mobile applications (where applicable).
Your Personal Data may be used as follows;
To administer the website (including applications), setting up and operating your account.
To ensure the accuracy of your data for the purposes of age verification, preventing fraud, cheating or money laundering, reducing business risks and protecting the integrity of our games.
To deliver the respective services.
To process online payments with third party payment providers and/or financial institutions.
To provide you with customer support by any means of communication. The conversations with you may be recorded for security reasons, due to regulatory obligations and to enhance our services.
To comply with laws, regulatory obligations or respond requests from government authorities. These are mainly set in financial laws, anti-money laundering and responsible gaming.
To improve the security, services and features provided by our website (including applications). This may include research, surveys, asking for your optional feedbacks and internal trainings.
Subject to your optional consent, to provide customized marketing communications fitting your interests and expectations. These are based on registration and gaming activity data.
Provision of services to you through our website (including applications).
Adherence to the mandatory legal requirements imposed on us.
Protection of our legitimate interests, e.g. business risk management and protection of our products integrity.
Provision of additional information services to you upon your request and consent.
Personal Data related to the functionality of our website (including applications) shall be retained until the termination of our services provided to you.
Personal Data related to our legal obligations and protection of our legitimate interests shall be retained for the maximum period permitted by the law.
We value your trust in provide us with your Personal data. We therefore seek to use commercially acceptable means of protecting this data from any unauthorized external or internal access without your consent.
We shall not take responsibility whatsoever for any events that may occur that are beyond its control. These includes without limitation acts of God or natural disasters, power cuts, government actions and strikes.
We process the data with partially or fully automated electronic means and protect them with adequate security measures. The activities that may produce significant legal effects, such as decisions based on profiling, will always involve human intervention and/or final decision. We use appropriate legal, administrative, technical, personnel and physical measures to safeguard the data against loss, theft and unauthorized use, disclosure or modification. Furthermore we would like to state that no method of transmission over the internet, or electronic storage is 100% safe and reliable and we cannot therefore provide a guarantee of absolute security.
Generally, we do not transfer Personal Data outside Zambia, however, if we do so for the purpose of fulfilment of our contractual obligations, we will ensure the appropriate safeguards are in place, e.g. encryption of data, anonymization when possible.
Subject to prior identification, you can at any time:
- obtain confirmation of the existence of Personal Data;
- request to update, correct or integrate further relevant Personal Data;
- revoke at any time the data processing consent. It does not affect the lawfulness of the data processing based on the previously given consent;
- request to restrict the Personal Data processing, if it is unlawful;
- object to the Personal Data processing, including those based on our legitimate interest. This request may result in the termination of the services provided to you;
- request the erasure of Personal Data. This request may result in the termination of the services provided to you;
- receive an electronic copy of the provided Personal Data;
- lodge a complaint with the Office of the Data Protection Commissioner.
Cookies are small files downloaded on your device and saved in your browser when you visit a website.
Mandatory cookies. These cookies are essential and enable basic functionality of the website. Such cookies may not be switched off. Please note that such cookies do not gather any marketing information.
- Analytics cookies. These cookies are necessary to understand your browsing activities (how you use the website) and make improvements, if necessary.
- Functional cookies. These cookies are necessary to enhance your browsing experience and ensure personalized functionality.
- Marketing cookies. These cookies are used to analyze your preferences while browsing and offer you tailor-made solutions that fit your needs. The information gained through these cookies may be used for the marketing campaigns.
Please note that all cookies may be deleted from your device. Further, the cookies may be disabled, however you should note that the website may function incorrectly or not function at all should you choose to delete the cookies from your device.
The cookies use plain text formats. They are made up of code pieces so they cannot be executed and they cannot auto-run, therefore, they cannot be duplicated or replicated on other networks in order to be run or replicated again.
If you have disabled one or more Analytics Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
It is possible to enable, disable or delete Analytics Cookies at browser level. You can follow the instructions provided by your browser. Disabling a cookie or category of cookie does not automatically delete the cookie from your browser, therefore you will need to do this by yourself.
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under the age of 18.
In case we discover that a child under the age of 18 has provided us with personal information, we will immediately delete this from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately and we will take actions necessary to terminate the account.
For the inquiries related to your Personal Data, please contact our customer support service. Your requests shall be handled within one (1) month of receipt. This may be extended by two (2) further months based on the complexity and number of the requests.
We may update this policy from time to time in the course of business development or due to legal and regulatory changes. You will be notified in advance in case of significant changes.